Shipping policy

Shipping policy

PanelWorks ships architectural wall panels to designers, builders, contractors and homeowners. Because panels are large and many orders are made to order, most shipments travel by freight carrier.

Processing and lead times

Orders are processed after payment is received. Turnaround is as fast as 3 business days on select products. Custom sizes, profiles and finishes take longer, and we will confirm the expected timeline for your order before it ships. Lead times begin once the order and any project details are confirmed, and may vary with stock and order size.

Shipping method and cost

Panel orders ship by freight carrier (LTL freight for larger orders). Shipping is calculated at checkout based on the size and weight of your order and the delivery address. For large or multi-product projects, contact us for a freight quote before ordering.

Delivery

Freight deliveries are typically curbside or to the loading dock. Please make sure someone is available to receive the shipment and that the delivery location can accommodate a freight truck. The carrier will contact you to schedule delivery where required. Delivery time depends on the carrier and your location. Estimates are not guaranteed.

Inspect your shipment

Please inspect your order at delivery. Note any visible damage on the carrier's delivery receipt before signing, and photograph the packaging and the panels. If your order arrives damaged or defective, contact us within 3 business days of delivery with photos and a description of the issue, as described in our Refund Policy.

Address accuracy

Please double-check your shipping address at checkout. Orders shipped to an incorrect address provided by the customer may incur additional freight charges.

Questions

For quotes, lead times or special delivery requirements, contact us at info@panelworks.co or (888) 797-4706.